MegaDropMart Return and Exchange Policy

General Return and Exchange Conditions:

  1. Eligibility for Return/Exchange:
    • Lingerie items can be returned or exchanged within 15 days of the purchase date.
    • Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  2. Non-Returnable Items:
    • For hygiene reasons, certain lingerie items such as panties and shapewear are non-returnable and non-exchangeable unless they are defective or damaged upon receipt.
  3. Return/Exchange Process:
    • Customers must initiate the return or exchange process by contacting MegaDropMart’s customer service through email or the customer service hotline.
    • Provide the order number, product details, and reason for the return or exchange.
  4. Inspection:
    • Once the returned item is received, MegaDropMart will inspect it to ensure it meets the return criteria.
    • If the item fails the inspection, the return will not be accepted, and the item will be sent back to the customer.
  5. Refunds:
    • Refunds for returned items will be processed within 7-10 business days after the inspection.
    • Refunds will be issued to the original payment method used for the purchase.
  6. Exchange:
    • If the customer requests an exchange, the new item will be dispatched within 5-7 business days after the original item passes inspection.
    • Exchanges are subject to stock availability.

Specific Conditions:

  1. Defective or Damaged Items:
    • If the lingerie item is defective or damaged upon receipt, customers must report the issue within 48 hours of delivery.
    • MegaDropMart will provide a prepaid shipping label for the return of the defective item.
    • A replacement or full refund will be offered for defective or damaged items.
  2. Size Issues:
    • For size-related exchanges, customers should ensure they have referred to the size guide provided on the website before making a purchase.
    • Size exchanges are subject to availability and may incur additional shipping charges.
  3. Promotional Items:
    • Items purchased during promotions or sales may be subject to different return and exchange terms, which will be specified during the promotion.

Contact Information:

This policy ensures that MegaDropMart can maintain high standards of hygiene and customer satisfaction while handling returns and exchanges efficiently.

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